"Rude Staff with no empathy "

I have never ever had a problem with this surgery before until today. My doctor was supposed to renew my antibiotics as i haven’t finished on them and i was told to pick them up today at the pharmacy(she even put it through as urgent). When i went they had no order of my antibiotics that was meant to be prescribed only another on going cream that i already had. I needed the antibiotics urgently as i only have 3 days left on them before i run out and without them my whole progress would run out and i’d have to start all over again. I rang up my doctors surgery immediately and the first lady was reassuring and so kind to me , and told me to ring back in about 45 minutes to check if the doctor had signed them off for me. I rang them back as they said and another lady answered the phone and she was so rude and blunt towards me , with no empathy for the fact that i was worrying about not getting my medication that i needed. She was just so abrupt with how she was speaking and didn’t really have a clue what she was doing. She didn’t understand that i needed them pills as they needed to be continuous and wouldn’t let me speak . I would not recommend this surgery anymore and am actually now moving surgeries as this service was disgusting.