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"Full of gratitude!"

About: Royal Sussex County Hospital

I want to thank the two young women doctors and the male consultant on duty A&E at 3pm on Thurs 25 March. I visited after a fall on the Downs. They treated me so sympathetically, so gently, so professionally. I couldn't have wished for more. I was very shocked and did not take their names but I want them to know how much I appreciated their care. They deliberated about stitching or glueing my lip and decided against it and I wanted to let them know that I saw a maxfac consultant a week later who said they had done exactly the right thing. My lip is almost healed completely. My bruises have taken longer to fade but I appreciated being xrayed so I knew nothing was broken (especially as I have osteopenia). In fact although my injuries were relatively minor, I was very shaken and the doctors' help and attention made all the difference. You do a tough job, made so much worse by Covid but I felt it was important for me to say how much I value you and the NHS. Please can this message be passed to the individuals concerned with my thanks. Thank you.

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Responses

Response from Royal Sussex County Hospital 2 years ago
Royal Sussex County Hospital
Submitted on 05/10/2021 at 08:18
Published on nhs.uk at 21:10


Thank you for taking the time to get in touch with your feedback, I am so sorry for the delay in responding to you. I was so pleased to learn that your experience was so positive and I will ensure that your feedback is shared with the team. I know they will be so grateful. With best wishes Hannah Pacifico Patient Experience and Engagement Manager

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