"Stonebridge Nottingham miscommunication"

About: Adult Mental Health Services - Community (City) / City South Local Mental Health Team (LMHT) Adult Mental Health Services - Community (City) City South Local Mental Health Team (LMHT) Nottingham NG3 2FH The University of Nottingham Health Service The University of Nottingham Health Service Nottingham NG7 2QW

Posted by scorecardgj69 (as a service user), 3 years ago

I was referred to the Stonebridge centre by my GP from Cripp's health centre. I rang Stonebridge who said that the letter my GP wrote was unclear and I needed to be re-referred. After speaking to management the duty mental health nurse at Stonebridge told me to go to an ADHD assessment with Cripp's healthcare that I was due anyway and a) get them to do what I had been referred to Stonebridge for and b) said they would definitely be able to refer me back to Stonebridge if they weren't able to do a). This was completely untrue. The mental health nurse has now referred me back to my original GP in order to refer me to Stonebridge again. I am exhausted.
GP at Cripps-> Stonebridge --> nurse at Cripps--> GP at Cripps --> Stonebridge.
Final step pending.

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Responses

The University of Nottingham Health Service

Submitted on 14/04/2021 at 10:46

Published on nhs.uk at 21:09

We are very sorry to hear that you are not happy with the service you have received from us here at Cripps Health Centre. We would very much welcome the opportunity to look into your case in detail, so we can look at what has happened. Please contact reception on 0115 8468888 and ask to speak with the Practice Manager or alternatively contact us on our practice email. The reception team can give you this when you call. Thank you.

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Tracey Taylor

Operational Manager, Nottingham City Community Mental Health Services,

Nottinghamshire Healthcare NHS Trust

I manage community mental health services, Nottingham City

Submitted on 14/05/2021 at 09:00

Published on Care Opinion at 09:00

Hello scorecardgj69
First of all please accept my apologies for the delay in replying to your post.
I am sorry to hear of your experience with the Stonebridge Centre. I hope you are now getting the right help and support. If you would like to contact me to discuss this please call me on 0115 969 1300 x 16008; or you can email me at tracey.taylor@nottshc.nhs.uk.
Best wishes, Tracey

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Update posted by scorecardgj69 (a service user) 2 years ago

I was told over the phone by the duty nurse at Stonebridge to get my Dr to refer me again with a "clearer" letter. Stating that all I wanted was an assessment not treatment. He sent this new letter over a month ago and I have yet to hear anything from Stonebridge.

Tracey Taylor

Operational Manager, Nottingham City Community Mental Health Services,

Nottinghamshire Healthcare NHS Trust

I manage community mental health services, Nottingham City

Submitted on 17/05/2021 at 13:33

Published on Care Opinion at 13:33

Hello scorecardgj69
I am sorry you have not heard anything yet. If you could contact me in 0115 9691300 x 16008 or tracey.taylor@nottshc.nhs.uk and give me your details I can look into what is happening for you.
Best wishes, Tracey

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