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Closed for Bank Holidays

Story from nhs.uk

"Closed for Bank Holidays"

About: The Tunbridge Wells Hospital

My daughter came to A&E and identified with fracture (Friday). In immense pain. Was promised a follow up call for an appointment with Fracture Clinic on Saturday. Now Sunday. No Contact. Apparently department not open till Tuesday. How likely is it that we'll get an appointment on that day... meanwhile we are suffering in pain and the only suggested response is to go back to A&E. Ridiculous. How can a Hospital stop working just because its a bank holiday!

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Responses

Response from The Tunbridge Wells Hospital 3 years ago
The Tunbridge Wells Hospital

Submitted on 09/04/2021 at 08:50
Published on nhs.uk at 20:25

Thank you for providing your feedback following your visit to Tunbridge Wells Hospital emergency department with your daughter. We are very sorry that you were not contacted by the fracture clinic and that your daughter remained in pain. We hope that your daughter has now been seen in fracture clinic, however, if you require any further assistance, please contact the PALS team on 01892 632953 or by e mail at mtw-tr.palsoffice@nhs.net.

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