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Care Opinion

Woeful!

Story from nhs.uk

"Woeful!"

About: Stepping Hill Hospital

Outpatient appointment at 9.20am, left the hospital at past midday!

Staff were miserable and resentful - made me feel like my presence there was just yet another burden they could not cope with!

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Responses

Response from Elizabeth Moussa, Acting Matron for Patient Experience, Patient Experience, Stockport NHS Foundation Trust 3 years ago
Elizabeth Moussa
Acting Matron for Patient Experience, Patient Experience,
Stockport NHS Foundation Trust

Submitted on 06/04/2021 at 10:17
Published on Care Opinion at 10:17

Posted on behalf of the Trust.

I am sorry to hear that your experience fell below your expectations.

I would like to encourage you to make contact with myself to so that I can gather further information to be shared with the correct teams for shared learning to improve experiences of other patients and yourself in the future.

Kind regards,

Lizzi Moussa

Interim Matron for Patient Experience

Elizabeth.moussa@stockport.nhs.uk

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