"Incompetence"

Due to the inaction of the Secretarial Dept an appointment I needed to make today has been delayed until Tues 6th April. I waited in all day for a return telephone call from a Secretary to arrange an appointment only to be told by the receptionist when I did eventually get through after trying continually for two hours the line being constantly engaged, that my request had not been actioned. I hope that someone will be reprimanded for this failure to do their job properly.