"On-line services inadequate causing long…"

Last Friday I went for my AZ COVID jab and to drop of a letter telling the Surgery for the umpteenth time that I am somehow blocked from booking anything online. I was surprised at several things including the fact it took the system 4 attempts to book me in; when I got there there were no seats; the waiting room had less air flow and more people than I was comfortable with. Handed in a letter requesting a repeat referral and for someone to look into why, after 3 years and multiple conversations, I still seem to be blocked from Patient Access. GP called 29.3 at 10.10am but I missed it as I’m deaf so on a mobile can only receive texts. Message said to make a telephone appointment (without access to a convenient means to book). By now the symptoms of the jab were worse than they were before the 15min sit down after it and I dreaded hanging on the phone but that’s exactly what I did, 20 mins Tuesday, then Wednesday , then 40 mins Thursday. The closest I have ever gotten is 1st then I am CUT OFF. Not good enough. I have done everything in my power - writing, phoning- to no avail. When will my on-line account be freed from its restrictions? Can I please have a telephone (land line) appointment? Any time, any day just to get the hospital referral under way? Why, when you are feeling ill with a rash, pins and needles, fatigue, headache, swollen glands ... do they choose to be the moment to demand my jumping through futile hoops only to achieve exactly zero? There is a reason we are called patients! Why is it the service has failed to improve over the years , especially now that people are advised to book from home?