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"My mum"

About: Forth Valley Royal Hospital / Acute assessment unit Forth Valley Royal Hospital / Palliative Care

(as a relative),

My mum was admitted to AAU a few weeks ago, was quickly assessed, scanned and prepared for theatre. The surgeons sensitively explained how seriously ill she was but respected her wishes to be given every chance of recovery. The staff treated mum and I with such kindness and compassion. 

Following surgery she was transferred to B11 and once again the care she received was exceptional. They made sure mum was pain free and comfortable. During  the time I spent with mum in the ward they looked after me as well, ensuring I had something to eat and drink and comforted me as we realised mum had a very short time to live. The domestic staff made sure we had access to Wi Fi to allow other family members to speak to mum as they were unable to visit due to Covid restrictions. We asked if we could take her home and within 24 hours she was home, surrounded by her family and with all the equipment needed to ensure her final hours were comfortable.  Thank you Senior Charge Nurse Chris, Evelyn, palliative care, the discharge team and all the staff who made this possible. 

The sadness we feel is eased by the knowledge everything was done to save her and she was treated with respect, compassion and kindness by wonderful staff.  Thank you all, we will be forever grateful. 

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Responses

Response from Kristoffer Robertson, Service Manager Ambulatory care, Diagnostics and Theatres , Neurology/Rheumatology/Osteoporosis/Fracture Liaison/OMFS/Orthodontics/ENT/Urology/Endoscopy/Dermatology/Breast/Plastics/Ophthalmology/Renal, FVRH 3 years ago
Kristoffer Robertson
Service Manager Ambulatory care, Diagnostics and Theatres , Neurology/Rheumatology/Osteoporosis/Fracture Liaison/OMFS/Orthodontics/ENT/Urology/Endoscopy/Dermatology/Breast/Plastics/Ophthalmology/Renal,
FVRH
Submitted on 02/04/2021 at 19:37
Published on Care Opinion at 19:37


Dear chassiswp89

Thank you so much for taking the time to write such a lovely account especially when you are going through so much.

I am so sorry to hear that your mum has passed away and we all send our regards and massive pre covid hugs to you and your family.

I am very proud of my nursing team and the extended team we work with in FVRH. It always amazes me how my staff can continue to go above and beyond to ensure that the people we look after are given the best care possible.

Although I am saddened to hear of your loss, I am happy that we managed to get your mum to the right place at the right time, home with her family.

Thank you once again from the bottom of our hearts

Kind regards

Take care and stay safe

Kris Robertson

Senior Charge Nurse

Ward B11

FVRH

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