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"Helpful staff for my mother's covid test"

About: Northern Health & Social Care Trust / Covid-19 Testing Centre

(as a service user),

I had to take my mother to the COVID testing site at Woodside road Ballymena. The site was signed but possibly needed more, as I was from the area I knew where it was but others may not.

The staff were super friendly and helpful, my mother is wheelchair bound so was in the back of the wheelchair car, this was no problem to the staff and managed to get her tested and put her at ease as she suffers from dementia and was very anxious.

Thank u so much to the staff from here.

Responses

Response from Collette Fitzgerald, Nurse Manager, Childrens Services, NHSCT 2 months ago
Collette Fitzgerald
Nurse Manager, Childrens Services,
NHSCT
Submitted on 01/04/2021 at 10:56
Published on Care Opinion at 11:38


Thank you for taking the time to tell us about your experience. We appreciate your suggestion about signage. Additional signage has been requested.

Thank you for your kind words about our staff, I will pass them on to the all the team.

Kind Regards Collette

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