This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Even official complaints go unanswered"

About: The Willows Medical Centre

Short-sighted rushed approach by doctors makes it inevitable that things will get missed and the patient will be contacting them again in a couple of days as things have not been solved. You do not get time to speak in the 90 second phone call you are allotted, symptoms are not listened to.

I have had an antibiotic resistant infection for over four months that is causing a heart issue called Pericarditis. If the infection is cured, the Pericarditis will go away - but I am apparently being referred for what they say is a 'long wait' at a hospital department - the whole time the heart issue becoming worse and can cause permanent damage.

I would urge people to check your own medical records on NHS you get misled about vital results!!

No permanent GPs here, you get a different rushed person each time

Official complaint sent in, and resent, but no response.

Absolutely fed up with repeat visits for something that needs sorting out urgently as causing me huge problems

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The Willows Medical Centre 3 years ago
The Willows Medical Centre
Submitted on 30/03/2021 at 10:52
Published on nhs.uk at 16:07


We are really sorry you are experiencing difficulties with the service- please be assured we will be in contact regarding your official complaint. We do have long term doctors at the practice who have been there for a number of years and only rely on replacements when they are on leave or unwell. Please feel free to contact the practice directly to discuss your concerns further

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k