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"Recent admission"

About: Aberdeen Royal Infirmary / Dept of Scheduled Admissions

(as the patient),

Last week I was admitted for an elective procedure through the department of scheduled admission department. When I arrived to Dosa, the receptionist and nurses were really helpful and kind to me making sure I was okay whilst waiting. Before I went for my procedure, the theatre nurse came through to my room and went over paperwork etc and then walked me through to the theatre. As I got into the anaesthetic room I was starting to feel really nervous. The theatre staff in theatre 7 (neuro theatres) were so nice and recognised how nervous I felt and explained everything to help keep me calm. I wish I could remember everyone’s names but I want to thank the nurse especially who held my hand whilst the anaesthetic was away to start as it was exactly what I needed at that point and I can’t explain how much I appreciate her doing that. They were a great team and next time I won’t feel as nervous as what I did.

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Responses

Response from Linda Oldroyd, Chief Nurse for Surgery, NHS Grampian 3 years ago
Linda Oldroyd
Chief Nurse for Surgery,
NHS Grampian
Submitted on 26/03/2021 at 16:50
Published on Care Opinion at 16:50


picture of Linda Oldroyd

Dear

Thank you so much for taking the time to share your story on Care Opinion. Having surgery can be a very scary experience. It gladdens my heart to read how the whole team worked together to make your journey with us as calm and reassuring as it can be. We are all cogs in a wheel here at NHS Grampian and we all work together to provide the best care that we can. Even in today's changed circumstances out patients are always at the heart of everything we do. Nothing can replace human touch for reassurance which is one of the most difficult things for healthcare staff during this pandemic.

I really hope that you are recovering well and I will of course share your story with our teams. Get well soon and stay safe!

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