"Lack of communication"

I am not going to go on about this Surgery but it let me down quite badly I contacted My GP through econsult to get a call back I have an infection in my leg I had to contact them three times before I got a positive reply lack of communication each time I contacted them I got a different answer it's appalling like I say I could go on about this Surgery I was so disappointed with the way I was treated I think somebody should look into the way things are run at Plumstead Health Center I am a Dialysis patient and things could have been dealt with more efficient.