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"There's no other hospital I would rather be at"

About: Royal Cornwall Hospital (Treliske) / General surgery

(as a service user),

Had surgery at Royal Cornwall Hospital Treliske a few days ago.

From the moment I entered the hospital, I was met with care, compassion and professionalism. I was very anxious but was ready by all that I met and cared for me.

From the moment of admission, through surgery and recovery, I couldn’t have asked for more. Everything was clearly and plainly explained to me right from the get go. I knew what was being done and why and also by who.

Everything went fine throughout the surgery, with a few challenges for the anaesthetists but nothing they couldn’t handle. The team in the recovery unit couldn’t do enough to care for me, I can’t remember many names but one I can and that was Anthony, a new HCA. He stayed by my side the entire day.

The entire team at Treliske are just fantastic, no one wants to go to hospital but it’s a fact of life that we will end up in one at some point, there’s no other hospital I would rather be at. I spent quite some time, over the past 3 years in Treliske and have always received a second to none level of care. Thank you all so much.

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 3 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust
Submitted on 01/04/2021 at 16:10
Published on Care Opinion at 16:10


picture of Jess Saunders

Dear ApocMedic,

Thank you for taking the time to share your story with us. I was so pleased to see that you were met by caring, compassionate and professional staff when you came to our hospital for your surgery. It is great to see that staff explained everything clearly to you so you knew what was being done and why. I am also glad to see that your surgery went well even with a few challenges for the anaesthetists!

I am responding to you as a member of the Patient and Family Experience Team, but I will share your story with the team on the recovery unit and ensure that Anthony gets a special 'thank you' in the post from our Learning from Excellence team.

Thank you again for taking the time to share your story with us and I hope you are continuing to recover well at home.

Best wishes,

Jess

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by ApocMedic (a service user)

Thank you so much Jess. Take cafe and be safe and a HUGE thank you to you all ❤️

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