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Super fast! Very professional

Story from nhs.uk

"Super fast! Very professional "

About: Stepping Hill Hospital

Had a CT scan today in the mobile unit at 7:25pm, I was in and out with in 10 minutes, receptionist in X-rayB was lovely, very polite and friendly. The guys in the mobile scanner made me feel at ease, professional and even a little giggle. I was terrified (very claustrophobic) but they put that at ease without me even mentioning it! Could not praise them enough today! Every single member of staff was so pleasant. What an amazing little team and so positive considering the circumstances. I had to leave a positive review! I came away from the hospital smiling with not a single grumble 😁😁

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Responses

Response from Aoife Isherwood, Patient Experience Facilitator, Stockport NHS Foundation Trust 3 years ago
Aoife Isherwood
Patient Experience Facilitator,
Stockport NHS Foundation Trust

Submitted on 26/03/2021 at 13:02
Published on Care Opinion at 13:57

Response on behalf of the business group:

Dear Naomi,

Thank you for sharing your lovely feedback with us. I am pleased to see that the team were so friendly and professional. I appreciate these scans can be frightening so it is great to see how you were put at ease and therefore had a pleasant experience at the unit.

I will share your comments with the teams as they will appreciate to hear how positive your experience was and staff always appreciate hearing kind words.

Kind regards,

Aoife Isherwood.

Patient Experience and Involvement Facilitator.

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