"Incompetent staff- docs ok"

I had a blood test appointment for 2pm. I checked in and waited. Phlebotomist bowled in at 2.20 and came out to have the blood tests printed as her printer wasn’t working. (Maybe she should have turned up on time)- my name came up and she only had one of the 2 sets of tests I came in for. I told her I was queasy and therefore arranged to have everything done together. She looked impatiently at me and said she had other people’s bloods to do in line and if I can arrange to call dr then to do so at the peril of losing my appointment right there. I asked her if she would please check again and she wasn’t happy and called the other patient in. I went to the reception and asked if they could find the other appointment which they did in minutes. So I quickly popped my head back in to let her know and that I was waiting outside to be seen and she barked at me and said I’m doing someone else I can’t do you or it will all get messed up. She was so impatient and nasty, if she got in on time rather than taking it out on me, then I mightn’t have felt the need to put this up. However, I have had enough time to reflect and I still feel the way I was dealt with was not fair. I got called in after she saw 2 more patients, I was seen at 2.40pm. She went on to explain they’re so snowed under and she now has to print off the blood forms as well as draw bloods and stick the stickers on tubes. Ok, maybe you’re snowed under. You have a printer and your pc wasn’t fired up on time because you came in late. Why was I being penalised for it I have no idea. What a joke! It’s bad enough when you call in and get spoken to by anyone at crowshott surgery god forbid, they’d snap your head off before you cry to get an appointment. Honestly rudest reception staff and now recently the phlebotomist at William drive. Oh my life. I wish I could find a surgery who actually listens to patients and puts them first. Covid has become an excuse for everyone not to do their jobs properly. I cannot apologise for saying so either.