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I have waited 8 months for a diagnosis. Still waiting

Posted By Forgottenandneglected

"I have waited 8 months for a diagnosis. Still waiting"

About: Croydon University Hospital / General surgery

(as a service user),

In August of 2020, I went to to a consultation to determine if I needed to get suspicious moles removed. It was determined it was and an operation finally happened in January. It is now almost April and I still have not found out if the moles removed were cancerous. I have made almost daily calls and emails and still no response has been given. How do you treat people like this? I am at my wits end worried sick if I have cancer or not and all I get are automated emails and answering machines 

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Responses

Response from Claudette Webley, Croydon Health Services NHS Trust 3 years ago
Claudette Webley
Croydon Health Services NHS Trust

Submitted on 25/03/2021 at 12:38
Published on Care Opinion at 12:38

Dear Patient

I am truly sorry to read that you have been unwell and that you are raising concern in respects of the treatment and care that you have received at Croydon Health Services (CHS). I can confirm that your concern has been received in the Patient Experience Team and has been shared with the service, if you would like the service to contact you directly in respects of this matter, please email the Patient Experience Team with additional personal information and we will be able to request that the service contact you directly with the aim for an agreed resolution.

CH-TR.PALS@nhs.net; please also advise if you would like to be on the list to share your story with CHS Integrated Quality Assurance Group for learning.

Kind Regards

Patient Experience Team

Croydon Health Services

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