"Awfully rude receptionists"

Of course we must give everyone a break in this difficult time but in all honesty, being unkind to others is not good enough especially when you are in a receptionist on the front line of people experiencing pain. At the minute we are all struggling and all deserve kindness. In specifics, there is a nonchalant ‘you are getting me my way’ tone, short responses, and a definite feeling I have just interrupted them from something far more important than myself. In my case this has stopped me from calling entirely. I want them to know, if the practice ever see these, which they probably never do, that there are a lot of people who are struggling right now and kindest from their local doctors surgery is surely so important! You do not know what affect your rudeness may have on others who in some cases are in complete isolation and you are the first they have spoken to in a while. Kindness knows no limits, just try it.