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Care Opinion

Poor practice

Story from nhs.uk

"Poor practice"

About: Northampton General Hospital (Acute)

Blood Taking Dept

1st attempt unsuccessful, that I accept happens, but tournique was tied, pinched skin, but more annoying, Phlebotomist forgot to unfasten tourniquet before needle removal.... I pointed out to nurse.

2nd attempt, again pinched skin as tournique tied not buttoned, quite discomforting while blood removal into specimen bottle, again nurse forgot to unfasten tournique. Result:bulbous lump and plenty of bruising.

I am very used to blood tests and have no anxiety regarding procedure.

After working for the NHS, as a trained member of staff for many years, I was very disappointed.

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Responses

Response from Northampton General Hospital (Acute) 3 years ago
Northampton General Hospital (Acute)

Submitted on 24/03/2021 at 13:48
Published on nhs.uk at 22:16

Good afternoon,

Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us.

We are very sorry to hear that you have not had a positive experience when visiting NGH and that you have had to come away feeling disappointed about the procedure. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve.

Best wishes from NGH

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