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"Atrial Fluttering"

About: Nottingham University Hospitals NHS Trust - City Campus / Cardiology Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Cardiology

(as a service user),

I felt awful, my heartrate was 150 resting, my breathing was impacted, I had a headache and did not feel well.

Hi, I was recently admitted to ACU at Nottingham City Hospital with Atrial Flutter. I was not feeling well at all, I had been diagnosed about 10 days prior at QMC. Upon admittance to the ward I could tell immediately that something was different ! There was a calm on the ward.

My nurse Sarah quickly got me settled in and put my mind at ease with her calmness and knowledge, I could feel my stress level subsiding ! I have never had any heart ailments prior to this diagnosis so I was quite uptight ! I feel it is imperative to tell you that All your staff were dedicated, conscientious and highly skilled, what a great combination ! I felt I was in the absolute best place for my condition. I was the oldest person on my ward but the only one who was Not in for a heart attack or stroke, that gave me pause ! Your Consultants, Dr's, nurses, nursing assistants, student nurses, pharmacists, cleaners, food preparers and tea and coffee ladies and men were All Fantastic, always with a friendly demeanor and a smiling face which means a lot when you are Not well !

A special shout out to Dr.Joon who was determined to get my problem sorted and he did, on a Sunday as well ! Thank you Dr.Joon.

I know you are Magnate certified and it is obvious why !

After living many years in California I can tell you the level of care I received in ACU is as good as anywhere in the world, it was First Class ! You are all a credit to your professions and the embodiment of "being all you can be".

Sincerely and respectfully,

British citizen and ex California resident.


Response from Nottingham University Hospitals NHS Trust 3 days ago
Nottingham University Hospitals NHS Trust
Submitted on 12/04/2021 at 16:21
Published on Care Opinion at 16:21

Thank you for this fantastic feedback. I’m so pleased to read that you received excellent treatment from all of the staff on the ward and that you were made to feel calm and supported during your stay with us. To say that the treatment you received is as good as anywhere else in the world is a huge compliment and much appreciated by the whole Trust. We are hugely proud of our Magnet certification and it’s great to know that this is clear to see through the care provided.

I have shared your very kind words with the team and we all wish you well for the future.

All the best

Simone Ward
Ward Manager, ACU

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