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Help and reassurance

Posted By Bertie19

"Help and reassurance"

About: University Hospital Hairmyres / Surgical Receiving Unit (Ward 4)

(as a service user),

I contact surgical secretary team  Hairmyres Hospital  and spoke with Lesley . Having explained my situation  within 30 minutes Lesley had contacted me back , this giving me reassurance.

She was  courteous and made me feel very comfortable.

Thank you 😊 

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Responses

Response from Rick Edwards, Service Manager Surgical & Critical Care, University Hospital Hairmyres, NHS Lanarkshire 3 years ago
Rick Edwards
Service Manager Surgical & Critical Care, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 24/03/2021 at 10:10
Published on Care Opinion at 10:10

picture of Rick Edwards

Dear Bertie 19,

Thanks for taking the time to get in touch to recognise Lesley's professionalism. The Admin & Clerical staff play a significant and key role in supporting safe, effective and person-centred care for the people of Lanarkshire.

Lesley will be delighted to receive your kind words and it will be my pleasure to convey your feedback to her and the wider Admin team.

Kind regards

Rick

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