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No Communication you need guess work in this place

Story from nhs.uk

"No Communication you need guess work in this place"

About: Russells Hall Hospital

Anything else?

Talked to as if i was stupid by doctor when he was trying to explain something that was very obvious, he was also impatient when he couldnt find what he wanted as in

"The Diagnosis", this makes you feel a fraud. Very cold doctor no compassion. They just want to hear what they want to hear, so you feel like saying yes when you mean no and no when you mean yes.

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Responses

Response from The Dudley Group NHS Foundation Trust 11 years ago
The Dudley Group NHS Foundation Trust

Submitted on 08/02/2013 at 16:46
Published on Care Opinion at 22:06

Thank you for taking the time to post your comments about your visit to our Accident and Emergency Department. The Dudley Group is committed to providing the very highest standard of care for our patients and we apologise if, on this occasion, we did not meet these standards.

We would like to assure you that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience. It is very disappointing to hear that you feel the doctor treating you was cold and lacked compassion, and that communication was so poor.

We would like an opportunity to talk to you further about the issues you have raised and identify the doctor who cared for you so that we can improve the care we offer our patients. Please get in touch with our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 if you would like us to do this

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Russells Hall Hospital 11 years ago
Russells Hall Hospital

Submitted on 08/02/2013 at 16:47
Published on nhs.uk on 09/02/2013 at 04:15

Thank you for taking the time to post your comments about your visit to our Accident and Emergency Department. The Dudley Group is committed to providing the very highest standard of care for our patients and we apologise if, on this occasion, we did not meet these standards.

We would like to assure you that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience. It is very disappointing to hear that you feel the doctor treating you was cold and lacked compassion, and that communication was so poor.

We would like an opportunity to talk to you further about the issues you have raised and identify the doctor who cared for you so that we can improve the care we offer our patients. Please get in touch with our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 if you would like us to do this

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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