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"3 Custard Creams"

About: Royal Cornwall Hospital (Treliske) / General surgery

(as the patient),

I'm sure anyone who is told they need one of these procedures is going to feel nervous at the prospect.  I certainly was but now I am a few days beyond it, and am able to reflect on the experience, I can honestly report that anticipation is definitely the worse part.  

The Tower block is not easy to find if you don't know the hospital and are prevented from walking through the main building but once there it was a seamless journey. 

The usual paperwork then a thorough explanation of the procedure and an opportunity to select sedation, gas or both.  My preference for a total knockout was translated into sedation and gas.  Then after getting into the latest fashion in hospital robing I was taken straight into the room to meet the team.  It was all very professional, even entertaining, although it wouldn't be my favourite channel to watch on TV, and very soon afterwards I was wheeled out to enjoy a glass of water and, here comes the best bit, three custard cream biscuits.  Yes, 3!   

Well done to the team and a big thank you for the last part.

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 3 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust
Submitted on 30/03/2021 at 16:34
Published on Care Opinion at 16:34


picture of Jess Saunders

Dear Herni,

Thank you for taking the time to share your story with us. Please firstly, accept my apologies for the delay in responding to you on here. It is lovely to read about your honest reflection of your time with us, we often hear that the anticipation is the worst part so I am sure your words will help to put others at ease when coming in for the same procedure.

Tower Block is becoming increasingly hard to find with all the building work that is currently going on around the site at the moment but I am pleased to see that once you arrived at the department, you were cared for professionally by our staff and, of course, that you enjoyed your 3 custard creams after your procedure!

I am responding to you as a member of the Patient and Family Experience team here at the Trust, but I have already shared your story with the team who looked after you who I am sure will be very pleased to read about your experience.

Thank you again for taking the time to share your story with us.

Best wishes,

Jess

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