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Staff are kind

Story from nhs.uk

"Staff are kind"

About: The Maidstone Hospital

Even though the staff are very kind I was deeply distressed having to attend for ovarian issues on my own. I suffer with bad anxiety over anything medical and having to go through tests and be told difficult things on my own is like hell on Earth. When people are suffering with anxiety which affects their mental well-being over attending hospitals you should be kinder and let them bring in some support. The pandemic has been hard on us all but we don’t need people to suffer more than they already are. I was deeply distressed at my last appointment and I’m utterly dreading the next one.

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Responses

Response from The Maidstone Hospital 3 years ago
The Maidstone Hospital

Submitted on 24/03/2021 at 08:17
Published on nhs.uk at 22:08

Thank you very much for taking the time to pass on your feedback following your visit to Maidstone Hospital. I am very sorry that due to the pandemic you had to attend the hospital alone. We do understand how difficult this has been for patients and the decision to reduce as much footfall through the hospital was not taken lightly. Please could you contact the PALS office as there may be something we can do to assist you at your next appointment? Our e mail address is mtw-tr.palsoffice@nhs.net and the telephone number is 01622 224960, please can you quote reference 60677 should you choose to contact PALS.

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