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"Wishaw Triage Maternity"

About: University Hospital Wishaw / Maternity Care (Wards 21-24)

(as a service user),

I am in my 3rd trimester of pregnancy and became concerned when I felt baby movements had slowed and they hadn't moved for a prolonged time - despite trying to lie on my side, take something sweet etc.  Unfortunately I became very distressed and my husband phoned maternity triage for some advice.  I was so upset I struggled to speak on the phone but I could hear the calming voice of the midwife Ella on the other side. She asked us to come up for a check.

Immediately upon arrival her warm and compassionate attitude helped to put me at ease. She was efficient, kind and caring. There was no hesitation in checking baby and then myself.  Thankfully all was well - but at no point was I made to feel that I had over reacted or made to feel silly.

I was treated with kindness and respect by Ella and the other staff I met that night and for that I am so grateful and for the exemplary attitude they adopt and a calm presence regardless of the high stress they are likely under supporting such a demanding service - and perhaps even more so throughout this pandemic. Thank you x

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Responses

Response from Marjorie McGinty, Head of Improvement, Quality Directorate, NHS Lanarkshire 3 years ago
Marjorie McGinty
Head of Improvement, Quality Directorate,
NHS Lanarkshire
Submitted on 26/03/2021 at 17:28
Published on Care Opinion at 17:28


picture of Marjorie McGinty

Dear BeKind

Thank you for taking the time to provide feedback on your recent experience of using maternity services at University Hospital Wishaw. I am sorry you had a worrying time with reduced baby movements this must have been stressful for both you and your husband.

I am pleased to hear that Ella was able to provide you with reassurance by speaking with you over the phone and then when you attended the triage unit for further tests. This would have been distressing for you and I am glad that you found the staff to be kind, professional and caring.. I will be delighted to pass on your kind comments to the team.

I wish you well with the rest of your pregnancy journey.

kind regards

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