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"Wouldn't recommend"

About: South Tees Hospitals NHS Foundation Trust

My mam was diagnosed with stage 4 lung cancer 5 weeks and 5 days ago, she unfortunately passed away yesterday, from been diagnosed to dying as a family we feel very let down,we were told this devastating news and yet that was it, it felt like someone pulled the pin on a grenade threw it at us and left us, my poor mam was numb,we were broken yet I had to contact places to find out what to do ect 20 hours 1 week I spent on the phone that was 20 presious hours wasted that I could of spent with my mam! This full system wants looking at where to support families and the cancer patient better and talk and inform them!!!!!!

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Responses

Response from South Tees Hospitals NHS Foundation Trust 3 years ago
South Tees Hospitals NHS Foundation Trust
Submitted on 26/03/2021 at 09:57
Published on nhs.uk at 20:54


Good morning

Initially I would like to offer my condolences on your sad loss.

Thank you for leaving comments on the NHS Choices Website for the South Tees Hospitals NHS Foundation Trust though I am saddened to hear about your family’s experience.

Please contact the Patient Advice and Liaison Service (PALS) on 01642 854807. PALS can share your experience with senior staff who will discuss your issues with you and provide feedback following an investigation.

The PALS service is available Monday to Friday from 9 am to 4 pm excluding bank holidays. When PALS officers are dealing with other enquirers, you may reach the voicemail. Under these circumstances, please leave a message with your name and contact telephone number and an indication on the most convenient time to ring you back.

We look forward to hearing from you shortly.

Thank you

Kind regards

Patient Advice and Liaison Service (PALS)

Corporate Services

2nd Floor

Murray Building

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Tel no: 01642 854807

Email: stees.pals@nhs.net

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