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Half Hearted

Story from nhs.uk

"Half Hearted "

About: Airedale General Hospital

Very pleasant and friendly staff but found a rather half hearted approach and some important aspects of reason for referral not addressed. So will probably end up going round in a circle yet again and back. Do wish there was more team work between departments.

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Responses

Response from Airedale General Hospital 3 years ago
Airedale General Hospital

Submitted on 06/04/2021 at 13:52
Published on nhs.uk on 07/04/2021 at 07:33

We are pleased that you found our staff to be pleasant and friendly, however we are concerned that you found the hospital’s overall approach to be half-hearted and there is no team work.

We would like the opportunity to discuss your experience with you in greater detail, to work together to improve the care you are currently receiving. We would ask that you contact the Patient Advice & Liaison Service (PALS) on 01535 294019.

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