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"My mum"

About: Glasgow Royal Infirmary / Accident & Emergency Scottish Ambulance Service / Emergency Ambulance

(as a relative),

My mum had a massive subarachnoid haemorrhage in December 2020. She was taken by ambulance to GRI A&E, the ambulance staff were great and the paramedic took the phone off my dad because he was incoherent and spoke to me calmly and let me know that I needed to go to my dad's to be with him.

We were called very soon by a doctor in A&E and he told us mum was in a coma and would not live. We were allowed to go into a room at A&E to see my mum and we were allowed my brother and sister to see my mum too. My mum was then taken to Ward 51 (not 100% sure if this is the right ward) where she was taken care of by a team of dedicated staff until her death on Sunday 20th December 2020. Every one of the staff we met were fantastic and nothing was too much bother for them.

The nursing teams were lead by Adam and Liam both of whom were so lovely to us. My dad and I were allowed to stay beside my mum the while time and my dad was holding her hand when she passed away. We feel so lucky to have the NHS and the care and treatment the staff provide. Every one from the female consultant who took time to clearly explain why mum would not wake up from the coma and the damage that had been inflicted to her brain to the lovely female member of staff wearing a light green tunic who kept my dad in tea and offered her sincere condolences when my mum passed away, we can't thank you enough.

I heard Michael Rosen speak of his experience being treated for Covid-19 on the news this morning and his poem for the 60th anniversary of the NHS, 'These are the hands', sums up how i feel about the NHS staff who CARED for my mum.

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Responses

Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 3 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service
Submitted on 23/03/2021 at 08:27
Published on Care Opinion at 09:57


Dear Kirky Hen

Thank you so much for taking the time to share your feedback here on CareOpinion.

I am so very sorry to read about your mum. Please accept my sincere condolences to you and your family. I appreciate this must be a very difficult time for you all

What you have written is very touching and it would seem the very difficult circumstances were made somewhat a little easier with the care given by all the staff involved with the treatment and care given to your mum.

If you would like your comments to be passed back to the Ambulance crew, please may I ask you email sas.feedback@nhs.scot with your name, date, time and address of where we attended to your mum. It would also be extremely helpful if you made reference to your CareOpinion username which will enable us to easily link to this story.

Thanks again

Best Wishes

Lesley

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 3 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 25/03/2021 at 17:28
Published on Care Opinion at 17:28


picture of Nicole McInally

Dear Kirky Hen

My name is Liz Thomson, I am the Lead Nurse for ward 51

Please accept my condolences on the loss of your mother.

Thank you for taking the time to share this lovely feedback at such a sad time.

I am glad that our team were able to provide you with some comfort during such a difficult time for your family. The staff will really appreciate your kind words.

The feedback you have provided will be shared with the team including Adam and Liam, along with our senior management.

Take Care

Liz Thomson

Lead Nurse

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