This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Being passed from pillar to post with my knee pain"

About: Glasgow Royal Infirmary / Trauma & orthopaedics (wards 26, 27, 61 & 62 )

(as a service user),

I have had pain in my knee for the last 2 years. I’ve been to my GP that many times I’ve lost count.

I’ve been to see an orthopaedic doctor who put me on more painkillers but no follow up appointment. I’ve been for 3 MRI scans, the most recent 4 weeks ago.

My GP told me the result showed my knee was in bits and that I would require surgery. He sent me to the Glasgow Royal who sent me back home with no treatment. I then got a phone call from one of your orthopaedic doctors who told me I had a 2 inch growth on my knee and that I should come to the clinic today to see a team of specialists who would look at my knee and decide what steps to take to help.

I was seen today by one person who said she couldn’t see anything wrong with my knee and didn’t know what I wanted her to do. I have been and still am in severe pain and seem to be getting passed from one place to the next with no help whatsoever.

I have never felt so let down by the NHS in my life. I know it is a difficult time with the virus but there are people still suffering from other illnesses.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 3 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 22/03/2021 at 15:43
Published on Care Opinion at 15:43


picture of Nicole McInally

Dear Eddie1964

Thank you for getting in touch. I am very sorry to hear that you have had pain in the last 2 years and that you feel let down by the NHS.

I understand that you have spoken to our Complaints Team and that the Clinical Team have been in touch with you and arrangements have been made for a review by a knee specialist.

I hope this provides you with some reassurance.

Kind Regards

Cathy

Clinical Service Manager

Trauma and Orthopaedics - North Sector

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k