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Care Opinion

Excellent Care

Posted By travellertj94

"Excellent Care"

About: General practices in Fife NHS 24 / NHS 24 (111 service) Victoria Hospital / Admissions Unit 2 (Emergency Surgical)

(as a service user),

I found myself unwell in 3/21 and telephoned NHS 24 where I spoke with a GP and was asked to telephone my GP on Monday morning. On Monday morning I did this and their was no clinicians on duty due to unforeseen circumstances. I was asked to telephone the next day. By evening my symptoms worsened, I telephoned NHS 24 again and explained that I tried to contact a GP. I spoke with a GP who wanted me to wait to be seen by my GP at my surgery, I said that I wouldn’t accept this that I felt I needed to be treated. The GP telephoned admissions unit 2 and it was agreed that I would go their at 8am in the morning. I was seen by Mr Robertson and I felt listened to and any rectal examination is not pleasant, he carried this out with the upmost dignity for me. I am got the treatment I needed and was able to be discharged. I am thankful to Mr Robertson and the Nursing Team who looked after me. Many thanks.  

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Responses

Response from Andrew Cassidy, Patient Experience Officer, Nursing & Care, NHS 24 3 years ago
Andrew Cassidy
Patient Experience Officer, Nursing & Care,
NHS 24

I manage Patient and Service User Feedback

Submitted on 19/03/2021 at 12:31
Published on Care Opinion at 12:31

picture of Andrew Cassidy

Dear travellertj94,

Thank you for sharing your story with us on Care Opinion. I hope you are now recovering well.

I was pleased to read that you received the treatment you needed, and that it was handled so well by the team at NHS Fife. I'm sure they too will be delighted to read your story.

If you would like to provide any specific feedback regarding your call/calls to NHS 24, you can contact me at patient.experience@nhs24.scot.nhs.uk (please quote your Care Opinion username in any emails). This will allow me to identify the staff involved in your care and pass your feedback on to them.

I hope you are well on the road to recovery. Thank you again for sharing your story with us.

Best wishes,

Andrew

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Response from Gillian Ogden, Head of Nursing, Planned Care, NHS Fife 3 years ago
Gillian Ogden
Head of Nursing, Planned Care,
NHS Fife

Submitted on 19/03/2021 at 14:43
Published on Care Opinion at 14:43

picture of Gillian Ogden

Dear travellertj94

Thank you for taking the time to post on Care Opinion. I was sorry to read that you haven't been well.

It is lovely to know that you felt well cared for and listened to by our staff in Admissions Unit 2 and that you received the treatment you needed.

I will share your post with Mr Robertson and the nursing team who will be grateful for your kind comments.

I hope that you have recovered well.

Kind regards

Gill

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