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"Excellent care and service."

About: Walsall Healthcare NHS Trust

Saw my Gp on Monday ,fast tracked and seen same week on the Friday in a female gynaecologist one stop clinic .

Yes the clinic was running 1hour behind..I was kept informed ,offered a drink .

Also my referral was a fast track ..but how quick I was seen was fantastic .

The consultant was very nice indeed ,she explained everything she planned to do as well as sincerely apologise for my delay ,also asked if I’d any questions.

She and the nurse chatted away with me to help me relax .

I had 2 scans and another procedure.

I cannot name names which is a shame ,as this consultant really is a credit to the hospital.

I was cared-for,respected reassured and well looked after .

(My appt was 12.00pm fri 12th March,last pt for this consultant I think ...so this I hope you can identify her without me naming her )

I would NOT of got any better care privately.

Thank you 😊

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Responses

Response from Walsall Healthcare NHS Trust 3 years ago
Walsall Healthcare NHS Trust
Submitted on 16/03/2021 at 14:33
Published on nhs.uk at 19:57


Dear Sonia

Thank you for your feedback. It is encouraging to learn of your overall positive experience supplemented by good communication, reassurance and care.

I hope you are getting better and be assured we will share your feedback with the gynaecology team.

Kind regards

Garry Perry

Head of Patient Relations and Experience

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