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"Poor assessment and lack of patient care"

About: Furness General Hospital

The doctor i saw sent me for an x ray, despite my admission being for an MRI , requested by the GP who called the paramedics. The doctor also claimed i was on too much medication, but did not adjust it, leading to further problems after i was allowed home.

I was struggling to get back onto the trolley on which i had been laying, awaiting patient transport home. A passing nurse accused me of lying, claiming i could sit. I told her i was drugged up, still in pain and her response was to walk off instead of helping me back onto the trolley.

I am a Veteran with Chronic widespread pain syndrome after several spinal surgery operations, actually that's irrelevant. I'm a human being, who was taken to the hospital by paramedics at the request of my GP, so it wasn't just me calling for help.

And i was treated DISGRACEFULLY by staff who ignored the referral and especially by a member of the nursing staff who was unprofessional in her attitude of general care towards a patient.

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Responses

Response from Furness General Hospital 3 years ago
Furness General Hospital
Submitted on 26/03/2021 at 10:46
Published on nhs.uk at 20:57


Hi Duncan, we are really sorry that your experience at our hospital wasn’t what you would expect and are very keen to learn more and respond directly to you. We would appreciate it if you could contact our Patient Relations team on 01539 716621 to allow us to carry out that work. Thanks again and hope to hear from you soon.

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