"Rudest staff/ finally looking for a new surgery"

The reception staff are the rudest people I have dealt with. For over 4 years I have always been disappointed with the services yeh front office staff give but recently they have really taken the biscuit.

The last few issues I have had-

1- I have a chest X-rays a few months ago. No one called me with results. When I called they said if the doctor needed to discuss it with me then they are sure they would call me. That’s the last time i heard about it. No very reassuring.

2- I am 9 weeks pregnant with a serve skin rash. I have been looking to what this is for years. With no help from my gp. I called Wednesday for a repeat prescription for the only cream that soothes my rash. For the receptionist to call at 5:30 on a Friday to say they won’t give me my prescription without speaking to the doctor. Which means I have to call first thing Monday morning waiting on hold to try and book an appointment. I have to go all weekend without any help for my rash because no one called me earlier or with time for me to get something sorted.

Now that I am pregnant I a desperate to move surgeries so my child won’t have such awful treatment.

These have happened in the last few months. I have many more incident of poor service over the years.

Worse surgery I have ever been with.