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"day surgery"

About: Queen Margaret Hospital / Day Surgery

(as a service user),

I was recently admitted to day surgery at Queen Margaret Hospital in Dunfermline for a small procedure where I needed to be put to sleep. I was very nervous and anxious before coming in but I would just like to say I received 1st class treatment from the moment I arrived on the ward to the moment I left. I don't actually think I could have received any better care if I had went private. All the staff on the ward were so nice and couldn't do enough to help me, and as for the tea and toast it was even better than fish and chips.

During my stay we had a wee bit of excitement as the fire alarm went off  and we all had to evacuate the ward even though it was a false alarm, this was done so quickly and efficiently that I knew I would be in great hands (you could tell they have done this before!) even sitting out in the corridor the nursing staff were all talking and joking with us.

I would like to thank all the staff especially Nola, Mandy and Nikki as they just made my day. Thank you

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Responses

Response from Mandy Clark, Senior Charge Nurse, Day Surgery Unit, Forth Valley Royal Hospital, NHS Forth Valley 3 years ago
Mandy Clark
Senior Charge Nurse, Day Surgery Unit, Forth Valley Royal Hospital,
NHS Forth Valley
Submitted on 08/03/2021 at 11:13
Published on Care Opinion at 11:13


Dear swingpy88

Thank you for taking the time to provide feedback on your recent hospital admission to day surgery. I am delighted to see that we provided you with 1st class treatment and of course the tea and toast. It can be very daunting experience for patients to come into hospital and it looks like we were able to alleviate some of this stress for you.

I will pass on your lovely comments to the staff who I am sure will be happy to receive. I wish you well in your recovery

Kind regards

Mandy

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