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Recent inpatient experience ward 210

Posted By Lp40

"Recent inpatient experience ward 210"

About: Royal Infirmary of Edinburgh at Little France / Gynaecology

(as a service user),

I had a recent stay in ward 210 following a hysterectomy.   All anxieties were relieved meeting the medical and nursing team on the ward including student nurses who really did show compassion and nothing was too much trouble particularly Leah!   The staff on the ward were excellent, easy to talk to and very helpful, as were the medical staff who took time to reassure and give explanations in layman's terms which is always helpful.   Couldn't fault the care I received thanks again!

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 3 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 19/03/2021 at 11:19
Published on Care Opinion at 11:19

Dear Lp40

Thank you very much for sharing your feedback with us following your recent stay in ward 210 at the Royal Infirmary of Edinburgh.

I was so pleased to read how the team all worked together to make your stay as comfortable as possible. Given everything that is going at this time, going into hospital can be an anxious time so it lovely for me to read how the staff were able to reassure you and support you with compassion and kindness during your stay.

The staff are aware of your lovely feedback and I am sure will be delighted to read your kind words.

I do hope you are well on the road to recovery and thank you again for sharing your feedback with us as we really do value it.

With best wishes

Jeannette

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Response from Katy Ruggeri, Associate Director of Midwifery, NHS Lothian 3 years ago
Katy Ruggeri
Associate Director of Midwifery,
NHS Lothian

Submitted on 19/03/2021 at 12:23
Published on Care Opinion at 16:57

Dear Lp40

Thank you for taking the time to feedback about your recent stay in ward 210.

I hope you are recovering well at home from your surgery. I was delighted to hear that all your anxieties were relieved by the medical and nursing team on the ward. You positive feedback has been shared with all the medical and nursing staff on ward 210.

It is always our intention to provide excellent and responsive care for patients and I am delighted this was your experience.

Best Wishes

Katy Ruggeri

Associate Director of Midwifery

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