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"Excellent IBD team at RAH, Paisley"

About: Royal Alexandra Hospital / Gastroenterology

(as a service user),

Following a telephone consultation with my consultant today, I thought I’d like to share my experience of the IBD team at the RAH in Paisley.
For over 20 years, I have attended the RAH in Paisley for Crohn’s Disease. During that time, I have seen an improvement in the service provided to patients since the set up of the IBD Helpline.
Via the helpline, the brilliant Alan, Seth and Fiona provide invaluable advice re medication and the management of symptoms but, equally important, they provide reassurance when my Crohn’s is bad and I feel at my lowest ebb. The communication and co-ordination between the IBD nurses and my consultant, Dr Naismith, is excellent. 
I’m sure many people have experienced doctors with a paternal attitude who simply dictate what our treatment should be but Dr Naismith always listens to my opinions and concerns and discusses my options. He takes time to explain new treatments and is always honest about the likelihood of success of such treatments. 
Dr Naismith’s secretary, Karen, should also get a mention for being lovely, helpful and professional.
I can’t thank Dr Naismith’s IBD team enough for the care I’ve had over the years, nor can I over emphasise the importance of having access to such a team.


Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 3 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 11/03/2021 at 16:56
Published on Care Opinion at 16:56

picture of Nicole McInally

Posted on behalf of Claire Ganner

Dear Crohn’s Patient,

Thank you for taking the time to share such a positive experience with our IBD team! I am delighted to hear that they have been supportive to you in your journey with Crohn’s Disease. It shows what a fantastic team they are in developing a patient centred and inclusive approach to your management. I will be sure to share this feedback with all of the team.


Claire Ganner

Lead Nurse

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