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"Little shop"

About: Freeman Hospital

I have been a regular visitor to the Freeman and have always gone to the league of friends shop! Throughout this pandemic I have to say the staff have always been friendly and always made sure there customers are safe . However on my last visit I have to say I was shocked at how when no one was manning the door the staff members from other departments took no notice of the signs and just strolled in meaning there was to many people in the shop no social distance what so over and it’s the first time I’ve felt unsafe ! Now on talking to the girls in the shop they have to fill up try and watch the door abs do the till on the later shift only 2 of them in ! And the staff who just stroll on are clearly taken advantage of this . I’d like to make a couple of suggestion that hopefully you could pass on to the correct person ! One get a properly door system on the the shop after all we are in a pandemic , 2 more staff loads of people crying out for work or 3 I see security stilling around could they not work on the door ? It has put me off going back to the shop and it’s not the girls who work in there fault it’s the other members of staff who to be quiet frank you would think they would know better

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Responses

Response from Freeman Hospital 3 years ago
Freeman Hospital
Submitted on 04/03/2021 at 09:53
Published on nhs.uk at 14:35


Thank you for taking the time to leave your feedback regarding your recent experience at the Freeman hospital. We are pleased that you always find the volunteers and staff to be friendly and ensure customer safety, however we are sorry that on your most recent visit you found other users of the service to not be observant of social distancing, which made you feel unsafe. Unfortunately the services in the Trust that relay on volunteers have been particularly affected by the pandemic, with many volunteers having to self isolate and be in shielding. We will forward your suggestions to the department, who will share with the staff and volunteers of this service.

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