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"Treated with care and consideration"

About: University Hospital Monklands / Day Surgery University Hospital Monklands / Gynaecology

(as the patient),

I went in for a hysteroscopy and biopsy.
From the moment I was let into the hospital, through the preliminary checks and questions, to the procedure itself and the recovery process, I was treated with care and consideration by all the staff involved. They were all friendly, helpful, efficient and professional.

I have a needle phobia so Meghan, the nurse who initially dealt with me, put a numbing cream on the backs of my hands so I wouldn't feel the canula. Adam, the main anaesthetist, Nicky, the gynaecologist, and the theatre nurse all explained the various elements of the procedure. And Bartek, the other anaesthetist, put up with my excruciating attempts at Polish!

I was offered refreshements as soon as I came round, and was well looked after in recovery.

A massive thank you to you all! You're all superstars in my book!

Responses

Response from Lesley Mallon, Quality Improvement Co-Ordinator, NHS Lanarkshire Headquarters, NHS Lanarkshire 4 months ago
Lesley Mallon
Quality Improvement Co-Ordinator, NHS Lanarkshire Headquarters,
NHS Lanarkshire
Submitted on 09/03/2021 at 10:30
Published on Care Opinion at 10:30


picture of Lesley Mallon

Dear diane64

Thank you very much for taking the time to post your feedback of your recent procedure and biopsy at the Day Surgery Unit, University Hospital Monklands. I know the staff you have mentioned will be delighted to read that you found them to be professional, caring and most of all supportive throughout the procedure. I am also pleased to read that prior to the procedure being performed, staff took the time to explain what was involved, which I am sure was reassuring for you. It will be my pleasure to share your lovely comments with whole team.

Kind regards and thanks again for sharing your experience.

Lesley

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