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"Slipped through the cracks"

About: Bassetlaw Hospital Bassetlaw Hospital / Older people's healthcare

(as a service user),

I'm now getting good care for my mental health from Dr Kuklewicz. She is a very good and so are all the nurses and everyone, they are doing a marvellous job.

For 30 years I was on the same medication, via injection, and in all that time I only seen a psychiatrist once. I'm going back to maybe 1980, I was with the same GP. Not a mental health professional or specialist, just an ordinary GP. No feedback, no review, no nothing. When I questioned whether the injections were making me worse, and I said I'd like to come off them, they said I couldn't, there was nothing we could do. I listened to them, they were the GP and I was the patient, they were supposed to know best. I don't think I was treated properly or fairly. I then moved and changed GP, looking back the hospital now tells me I sort of slipped through the cracks. Just one of those things I suppose.

They then told me they had stopped making the injection, told me they couldn't get it anymore, and took me off it - it landed me in a mental hospital because the tablets they gave me to replace didn't suit. 

Now this psychiatrist is marvellous, you couldn't ask for better care. Due to the new psychiatrist and the nurses, I'm doing better than ever. Everyone does everything they possibly can for me. I'm just disappointed that I lost 30 years of my life 

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Responses

Response from Gill Pickersgill, Communications & Engagement Officer, Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust 3 years ago
Gill Pickersgill
Communications & Engagement Officer,
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust
Submitted on 11/03/2021 at 16:01
Published on Care Opinion at 16:01


Thank you for your feedback. The mental health unit at Bassetlaw Hospital is run by Nottinghamshire Healthcare and I will share your comments with that team.

Thank you.

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Response from Christie Portman, Clinical Lead, B1 Bassetlaw, Bassetlaw Hospital, Nottinghamshire Healthcare 2 years ago
Christie Portman
Clinical Lead, B1 Bassetlaw, Bassetlaw Hospital,
Nottinghamshire Healthcare
Submitted on 12/05/2021 at 11:38
Published on Care Opinion at 14:02


Thank you for your feedback.

I apologise that there has been a delay in responding to the feedback you have left. I will ensure that your feedback is relayed to Dr Kuklewicz and the teams that have been and are involved in your care.

I am sorry to hear that your previous experiences left you feeling unfairly treated, and that you feel years of your life has been lost due to this. I am pleased that you are now getting the care, support and treatment you deserve and that you are doing well in your recovery.

I wish you all the best in your recovery and hope that you continue to receive the high standard of care and support moving forward.

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