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"The excellent treatment I received"

About: Royal Cornwall Hospital (Treliske) / Gastroenterology

(as the patient),

I have had Diverticular disease for fourteen months, but I didn’t know what was making me feel so ill in all that time. Till yesterday when I arrived at the Royal Cornwall Hospital. I was met by the receptionist who was very kind and a lovely nurse who got me ready for the procedure, I was taken to the room where I was to have a camera put into my intestine. I was very nervous, but I didn’t need to be, they were three angels, who each put me at my ease, couldn’t of been more kind and. The doctor Mrs Moffat was very thorough and made me feel more relaxed and the two nurses talked and reassured me the whole time. I had been dreading this procedure for weeks, and they all made feel so easy and safe. I wish to thank them all, and send my best wishes to them all. Bless you..xxx

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Responses

Response from Maria Lane, Governance Manager, Specialist Surgery, Royal Cornwall Hospitals NHS Trust 3 years ago
Maria Lane
Governance Manager, Specialist Surgery,
Royal Cornwall Hospitals NHS Trust
Submitted on 10/03/2021 at 07:39
Published on Care Opinion at 09:31


Dear Catye68

Thank you so much for taking the time to post about your experience during your recent procedure.

As you say having any procedure, particularly an invasive one, can cause people a degree of unease and dread prior to it, but it was lovely to read that the staff were able to provide you with reassurance and that Mrs Moffat made you feel relaxed during your procedure. I will ensure that these comments are passed onto Mrs Moffatt and the team who looked after you at this time.

I hope you are starting to feel better.

Kind Regards

Maria Lane

Governance Manager

Specialist Services and Surgery

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