"So far so good"

Reception staff extremely pleasant and friendly. Reception staff are also not inquisitive about medical issues when making appointments unlike some other surgeries I have been registered at in the City boundary. No problems getting an appointment when needing to speak to a doctor. Have had one repeat prescription issue where the prescription wasn’t processed, but the staff could not have been any more apologetic, took responsibility for the error and resolved the problem there & then. Doctors & other medical staff in the Health Centre have all been pleasant and listened to me regarding my health issues, and also done what they needed to do regarding treatment or referrals. Obviously with the pandemic problems & Lockdown’s, most of the appointments have been telephone consultations which have all been almost to the minute of the time given for receiving the call. Another bonus is that if the Surgery calls you, they do not hide behind a withheld number so you know who is calling you - which is perfect if you get other calls around the same time as the appointment from withheld or unknown numbers. Fingers crossed that the great experiences received so far continue.