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"Safe discharge home"

About: Medway Maritime Hospital / Older people's healthcare

(as a relative),

My elderly mum aged 91 was admitted to Medway hospital due to a fall at home.Mum has mixed Alzheimer’s/vascular dementia.From the many times I contacted Tennyson ward I spoke to two very helpful receptionists who were polite . But the reason for writing my review was to send praise to the occupational nurse and in-house social services  lady  who went above and beyond to organise the safe return of my mum who is due home today. 

These ladies have the patience of a saint .It took numerous phone calls ,home visit to risk assess Mums environment, sorting out carers ,arranging appropriate equipment and all while listening to my concerns , it all became quite overwhelming for me especially as I couldn’t visit mum because of Covid .The ladies who unfortunately I can’t name are a credit to their profession and the Medway Hospital.So thank you both .

 

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Responses

Response from Patient Experience Manager, Medway NHS Foundation Trust last month
Submitted on 01/03/2021 at 11:46
Published on Care Opinion at 11:46


Thank you for your lovely feedback, it is so lovely to hear that you are pleased with the discharge plans for your mum and with the staff who helped with the arrangements.

We will share your comments with the ward team who will be delighted to receive them.

We hope your mum is recovering well from this episode of ill health and extend to you both our best wishes,

kindest regards,

The Patient Experience Team

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