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No communication at all!

Story from nhs.uk

"No communication at all! "

About: Tennant Street Medical Practice

My mother is 74 with heart failure and housebound, my father has visited the surgery 4 times to ask when she is getting her vaccine and all they say is “ she’s on the list” no contact with my parents at all! Rude and unprofessional receptionist. Yes there’s a pandemic going on and you’re extremely busy but no patient care whatsoever, no communication. I have rang myself several times and phones constantly engaged, but it’s always like that! Appalling service. A letter was handed to the surgery manager regarding this and still no response!

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Responses

Response from Tennant Street Medical Practice 3 years ago
Tennant Street Medical Practice

Submitted on 09/03/2021 at 13:26
Published on nhs.uk at 19:55

This matter has been dealt with to everybody's satisfaction. We do not contact patients who are housebound to give them a date for the vaccine because if they are housebound they will be in. The amount of resource it takes to vaccinate a handfull of housebound patients is phenomenal at a time when we are already working extra hours to cover the extra work created by the vaccine clinics.

I also did respond to the letter the very next day and the matter as I said was resolved. Your mum was on the list and we will be delivering the vaccine as soon as we can. We do not hold a stock of vaccines so have to wait for delivery which is not necessarily reliable.

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