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Nobody cares or listens

Story from nhs.uk

"Nobody cares or listens "

About: Hull Royal Infirmary

I'm so disappointed with the W+C hospital in Hull. The majority of the midwives are helpful but some of the consultants completely useless. I went yesterday and the consultant I saw was rushing me out after 3 minutes! Didn't even ask me how I was feeling! She wouldn't give me the chance to ask her the questions I had and only after I challenged her, she decided to give me 5 minutes. Asking or not asking my questions though, would be the same because the reply was "i don't know, you'll have to talk to your designated obstetrician". What's the purpose of seeing someone random if they don't give me any answers? Plus making you feel like a burden and not as a patient and a human?

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Responses

Response from Hull Royal Infirmary 3 years ago
Hull Royal Infirmary

Submitted on 10/03/2021 at 09:16
Published on nhs.uk at 21:19

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience in the Womens and Children's Hospital. We will ensure your comments are shared with the team.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on:

• Telephone: (01482) 623065

• Email: pals@hey.nhs.uk

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services

Kind regards

Patient Experience Department

Hull University Teaching Hospitals NHS Trust

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