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Unable to Register/No contact

Story from nhs.uk

"Unable to Register/No contact"

About: Harborne Medical Practice

Tried to register online back in October. Never heard back & could never get through via phonecall.

Very dissapointing when i needed to sign up as my medication was running out and had just moved to the area. I understand some surgerys won't have capacity but to not even respond is very poor. Did not want to visit surgery personally as Covid 19.

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Responses

Response from Harborne Medical Practice 3 years ago
Harborne Medical Practice

Submitted on 24/02/2021 at 08:54
Published on nhs.uk at 11:03

Thank you for taking the time to comment on NHS choices. Thank you for adding your name as well as it helped with this comment.

For patient confidentiality I will not respond directly to the above and advise the patient to contact reception.

For others reading this comment. Whether registering online or at reception desk we do not write / contact to confirm registartion and it can be assumed you are registered. The phone lines are very busy at present especially at 8am and 2pm but we are open 8-8pm during the weekday and on Saturday mornings. I would advise the above patient to phone again.

Thank you

The Harborne Medical Practice Team

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