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Absence of contact details

Story from nhs.uk

"Absence of contact details"

About: Hammersmith Hospital

I have this morning received two letters from HH Nephrology Dept, both dated 15 Feb, regarding appointments at OutPatients. Both require a reply and indicate that I should make email contact but neither gives an email address. !!

Could you please get your admin staff organised.

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Responses

Response from Hammersmith Hospital 3 years ago
Hammersmith Hospital

Submitted on 23/02/2021 at 10:02
Published on nhs.uk at 19:19

Dear Sender

Many thanks for your posting on NHS Choices regarding Hammersmith Hospital and the Renal department. I am sorry to read that no email contact was supplied on either letter. I will forward your comments to senior management in the Renal department and request a response. If you would like to put your name to this escalation and to be notified of the response from Renal, then kindly email me your details to john.ward22@nhs.net and I will be happy to feed back to you.

Thank you again for these comments. They are valuable to us and hopefully we can improve the service.

Kind regards

John Ward

PALS Officer

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