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Unhappy

Story from nhs.uk

"Unhappy "

About: Abbey Field Medical Centre

I can never get an appointment to see my GP this was before COVID. When you telephone the GP it rings continuously, I have to go to the reception physically to book an appointment. Now I feel when I am ill its is an effort to speak to the GP as no one ever picks the phone for an appointment or for the GP to speak to you.

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Responses

Response from Abbey Field Medical Centre 3 years ago
Abbey Field Medical Centre

Submitted on 22/02/2021 at 10:19
Published on nhs.uk at 11:18

Unfortunately this comment was left anonymously so difficult to help directly - but if you are encountering problems please call me Nicky Young 01206 517106 and I will do my best to help.

We are always trying to improve systems and have recently reviewed and increased the number of appointments available for emergencies on the day; but we have also had problems - we recently had 16 people off sick over a period of 2 weeks which impacted on the service we were able to offer.

If you would like to discuss this with me do please call.

Best Regards

Nicky Young

Practice Manager

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