This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Fobbed off and unhelpful"

About: Chorley & South Ribble Hospital

I was asked by my GP to attend urgent care as lumps have appeared and had to be seen to in an urgent matter. After waiting quite a few hours I saw a GP who told me that they do not do any investigations there and I need to go back to my GP and ask them to refer me for tests as an outpatient. I left feeling very upset considering there is cancer in my family and have now not slept for 2 nights with worry and feeling the lumps and discomfort that comes with them. I used to rate Chorley hospital but sadly it has gone down in my estimations.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Deputy Patient Experience and PALS Manager, Lancashire Teaching Hospitals NHS Foundation Trust 3 years ago
Lancashire Teaching Hospitals NHS Foundation Trust
Submitted on 23/02/2021 at 08:34
Published on Care Opinion at 08:34


Good morning and thank you for taking the time to provide your feedback.

I am sorry to note that you had such a poor experience recently when attending the Urgent Care Centre.

I would explain that the Urgent Care Centre service is provided by an external company called GoTo Doc (gtd Healthcare). Should you wish to make contact with them to raise your concerns please email cate.shelmerdine@nhs.net who will be happy to offer some assistance.

Take care and stay safe.

Opinions
Next Response j
Previous Response k