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"Being missed out twice"

About: General practices in Lanarkshire

(as the patient),

Being missed out twice as being clinically vulnerable and not receiving shielding letters.

I am clinically vulnerable due to having a blood cancer (Non Hodgkins Lymphoma), a heart condition and high blood pressure. During this pandemic I have also suffered from anxiety and depression which I am being medicated for. Despite my poor medical history I feel I have been, somehow lost in the system. Too date I have not received any notification for influenza vaccination. During both shielding periods I have not received any letters from the Chief Medical Officer regarding shielding or guidance and finally I will more than likely be overlooked for the Covid vaccination should I require it. I feel lost, I have searched online for answers, I have phoned hot line numbers for guidance and have contacted my GP surgery by phone and my email without getting anywhere. I feel totally let down by the health service in Scotland.

Responses

Response from Marjorie McGinty, Head of Improvement, Quality Directorate, NHS Lanarkshire 2 weeks ago
Marjorie McGinty
Head of Improvement, Quality Directorate,
NHS Lanarkshire
Submitted on 22/02/2021 at 14:53
Published on Care Opinion at 14:53


picture of Marjorie McGinty

Dear november63

I am sorry to hear about your experience of feeling lost in the system. It would be your GP who would identify Scottish Government as to whether or not they assessed that you were to be categorised as shielding or not.

GP’s are independent contractors and are responsible for investigating and responding to any concerns a person may have about their service; they are not registered to respond directly to feedback through Care Opinion.

I am sorry that I cannot help you further with your concerns but I would invite you to contact the Practice Manager if you'd like a direct response about the service you experienced.

kind regards

Marjorie

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