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"Poor post-natal care"

About: The Street Lane Practice

Had to ring multiple times about infected c-section scar, leading to a prolonged period without treatment.

It took 5 separate calls to book my 6 week appointment. My health visitor said I needed a face to face appointment (due to c-section infection) but this was essentially refused by the GP receptionists, who insisted I have a call instead. They failed to book the call on several occasions, and I had to repeatedly call to remind them to book it in. It’s been over a fortnight since I should have had my 6 week appointment.

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Responses

Response from The Street Lane Practice 3 years ago
The Street Lane Practice
Submitted on 24/02/2021 at 12:49
Published on nhs.uk at 19:32


Dear Georgina,

Would you kindly contact Helen Dickinson the Practice Manager to discuss this issue as I would like to understand why this has happened and personally apologise? I look forward to hearing from you.

Helen Dickinson

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