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"what wonderful staff"

About: The Maidstone Hospital

The medical team who assessed and managed me were without exception polite and understanding as I was very concerned regarding my symptoms. I had speedy and thorough treatment, the consultant came and advised me the course of the investigations within a few minutes of entering the ward, and clearly outlined all of the options and the rationale for treatment.

Without exception and this includes the wonderful nursing staff who demonstreated exceptional nursing and communication skilss and could not do enough to make my admission comfortable, despite the fact that other patients required greater assistance. The tea lady who made me extra drinks, the therapists who came to see me all of who explained their role with clarity and great care. The porters who took me to a range of different scans and investigations. The technicians and radiologists and I met several of these members of staff during the course of my time in hospital.

Every body gave excellent care and service and treated me as a person not a patient, every body did their job with efficiency but also 'went the extra mile'. Also I enjoyed the food it was well cooked and well presented. In all, all of these staff made what was to me a traumatic episode much less stressful.

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Responses

Response from The Maidstone Hospital 3 years ago
The Maidstone Hospital
Submitted on 22/02/2021 at 14:46
Published on nhs.uk at 15:47


Thank you for taking the time to provide us with your kind compliments, following your recent admission to Maidstone Hospital. We were so glad to read of your positive experience and will take much pleasure in sharing your feedback with appropriate managers, who will ensure this is shared with their teams. We wish you well for the future. With kind regards. The PALS Team.

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